UX Researcher / UI Designer - ApricotLaw
June 2024 - Present
- Conduct comprehensive UX audits of law firm websites, identifying design gaps and optimizing user journeys, resulting in improved navigation efficiency and increased user engagement.
- Apply data-driven design improvements based on user research, enhancing user experience and resulting in longer session durations, reduced bounce rates, and a significant rise in contact form submissions.
- Partner with cross-functional teams to design visually appealing and user-centric high-ranking websites, fostering trust between potential clients and attorneys while balancing aesthetics and functionality.
Product Designer - Fourth / HotSchedules
Feb 2022 - Feb 2024
- Played a key role in designing new features for HotSchedules software, addressing specific enterprise customer requests and delivering tailored solutions that aligned with user needs.
- Facilitated seamless collaboration between Product Owners and the development team, ensuring the smooth handoff of completed features and consistent on-time delivery.
- Improved team efficiency and project success by actively participating in weekly development, scrum, and product meetings, enhancing communication between global developers and the local Product team.
- Elevated the HotSchedules UI by designing new components for the existing library and successfully implementing the BaseWeb design system, leading to a more consistent and user-friendly interface.
- Demonstrated a commitment to continuous learning by staying updated on industry trends. Reading, a lot.
Education
UX Design Bootcamp @ DesignLab, 2022
User Research; Information Architecture; Wireframing and Prototyping; Usability Testing; Interaction Design; Design Systems; Collaboration and Communication; Agile Methodologies
Tools
Figma & FigJam; Rally; Lyssna; ChatGPT / OpenAI; Microsoft Teams; Confluence; Google Office Suite; Miro; OtterAI; Asana; HotJar; Google Analytics; Google Search Console; WordPress; Elementor, CallRail